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Terms and Conditions

INTRODUCTION

These terms and conditions apply to the use of the website, abacusprinthouse.com (the “Website”) or orders which may be placed by other methods. You confirm that you have read these terms and conditions and agree to adhere to them in their entirety when visiting our website at abacusprinthouse.com or by placing an order with Abacus Print House. Please refrain from using this website if you do not agree to these terms and conditions.

These terms and conditions apply to all our orders and are not subject to any other contractual terms defined by you, the buyer. By clicking in the box to accept our terms and conditions, you are accepting that these are the terms and conditions under which the sale is bound. 
We may update or vary our terms and conditions from time to time, so check for periodic changes.

 

1. YOUR STATUS

By placing an order through our site you warrant that

  1. You are at least 18 years old.
  2. You are legally capable of entering into binding contracts.
  3. If you are placing an order through the site on behalf of a business, you warrant that you have the necessary authority from that business to do so.

 

2. TRADING DETAILS

When you order with us through this website, you are entering into a contract with Abacus Print House, a limited liability company, incorporated in Northern Ireland. Please note, the law of Northern Ireland will apply to this contract.

Registered office: 22b Crawfordsburn Road Industrial Estate, Newtownards, Co Down, BT23 4EA
Email address: sales@abacusprinthouse.com

Telephone Number +44 2891811011
Vat Registration number: GB517431168

 

3. PRINTING AND ARTWORK

3.1 Printing and Artwork

3.1.1 CMYK and ‘Spot’ Colours 
Artwork must be supplied to us in a press-ready PDF (font embedded) format, in CMYK with a minimum 300dpi resolution. We process print in CMYK format as standard. We cannot take responsibility for colour reproduction of RGB files, or files supplied outside of the specifications given. Any ‘spot’ colours will be converted to CMYK as standard. If a specific ‘spot’ colour is required, this must be specified at the time of ordering and will attract an additional fee.

3.1.2 Colour Variations
We print to standard ink densities in a ‘ganged up’ format as standard. Variations in printing can exist. We will not be held responsible for any variations in colour either from previous products supplied by us or from work provided from a third party. Also note that variations may exist due to the nature of the paper or lamination chosen. However, if a colour match is required for consistency with other products, a printed sample MUST be supplied to us. For uncoated stocks, while an attractive solution since they can be visually appealing, have an inherent limitation in performance. Dot gain may increase making a slightly darker image, and the paper does not retain the ink to the same degree as a coated stock; heavy ink may take an increased period to dry and some amount of setting-off may occur between pages during finishing and after completion of the finished product. We will work to minimise these issues, but we cannot guarantee the performance of these papers if we provide reasonable care in producing the final product. 
You can send colour match samples so that we could match them at the press. If you need to colour match more than one job, for each job you need to send separate colour match samples.

3.1.3 Proofs 
We will print your artwork as you supply it. We do not proof read your artwork, nor do we check artwork for date validity or expiration. When requested we will send you a Pdf proof, please view all proofs carefully. We will not be held liable for any mistakes in artwork, once the proof has been approved. 
Please note, we do not accept responsibility for incorrectly supplied email addresses, which may result in a delay in proofs being sent to you. 

Whilst we endeavour to meet your requirements by reproofing when necessary we must advise that author errors that require more than 3 proofs will incur a cost of £30 for GBP accounts and €30 for Euro accounts for each subsequent proof.

3.1.4 Bleed 
There should be a 3mm bleed around the finished artwork. We will not be held liable for errors generated due to insufficient bleed.

3.1.5 Alignment 
In order to finish and/or align your job professionally, we may need to trim jobs during the finishing process. We will proceed with a trim if the finished job dimension is altered by less than 1%. However, if the finished job needs to be altered by more than 1%, we will contact you for approval to proceed.

3.1.7 Folds 
When paper and card is folded, there can be a small amount of ‘cracking’ along the spine which might be less noticable on lighter stocks. This is normal for folded paper and card. However, if the job requires that a solid colour is printed along the fold, the impact of the cracking can be amplified. Therefore, we recommend that, in the case of solid folded colours, a lamination should be used. Similarly, Spot UV will crack when folded or creased. We are not liable for ‘cracking’, particularly if the paper and card is unlaminated.

 

3.1.9 If there are inherent design flaws, we will NOT be held liable for the resultant flawed product.  If design review is required, it will attract an additional cost, which must be agreed before the order is placed.

3.1.10 For operational reasons we may at times need to increase paper weight to the next grammage available, we will never print on a lesser weight but increase the grammage.

4. Delivery

4.1 Delivery Dates 
We will make every reasonable effort to meet our scheduled shipping dates. However, there are times, in a production environment, that we may be unable to meet our scheduled ship date. Therefore, our shipping dates are estimates, not guarantees. We do not accept responsibility for missed shipping dates. We do not accept responsibility for loss suffered due to missed shipping dates.  Delivery to more than one location will incur additional carriage charges.

4.1.2 Turnaround Time

Turnaround Time starts from the date of APPROVAL of artwork and ends at the date of DISPATCH from Abacus. It is measured in working days. 
The turnaround time is selected at the time of ordering and additional charges can be incurred for shorter turnarounds. The cut-off for turnaround time is 5pm, with the exception of Fridays which is 1pm.  If, subsequent to placing an order, a faster turnaround time is required, notification MUST be sent to sales@abacusprinthouse.com and the accompanying fee must be paid. The new turnaround time will be executed upon full payment of the additional charge. We will not accept liability for missed shipping dates due to non-payment. 
Please note, all deliveries weighing in excess of 300kgs will take 48 hours to ship as standard.

4.2 Couriers 
We use reputable courier companies to ship jobs. However, we will not be held liable for failure of a courier company to deliver in a timely manner and we will not compensate for lack of performance on the part of a transport company.  If the delivery attempt fails and the goods are returned to us. You will be charged the cost of all re-delivery attempts.

4.3 Please note for pallet deliveries only: 
Pallet deliveries will provide the pallet to the destination. The end recipient will need to have facilities to receive this type of delivery. If a delivery is refused for any reason, the additional costs of redelivery will be charged to the client.

 

4.4 Damaged Goods

 We use reputable carriers to deliver all our goods on a next working day basis (except overseas.)  If you require a special delivery, please contact us for a quotation.  We understand that on occasions boxes can get damaged in transit, for this reason we would ask you to sign the delivery notice as damaged on receipt of your order and advise us immediately by emailing us at Sales@abacusprinthouse.com  

 

 

 

 

5. CLAIMS

5.1 Notification Period. 
Any complaints arising from damaged, missing or short shipped orders, should be reported to us in writing within 3 working days. Any claims arising after this period will be rejected.

5.2 Damaged/Incorrect Goods 
Goods MUST be returned to us in order that we may consider a refund or a reprint. The proof of delivery document MUST be signed as ‘damaged product’.

5.3 Quantity Variation 
We have fulfilled our contract with you if we have shipped between 95% and 105% of your ordered quantity. Should a shortage be agreed, the rate will be reimbursed at the pro-rated contract rate.

 

6. LIABILITY

6.1 Liability for any loss or damage suffered by you in respect of the goods shall be limited to the contract value of the goods.

6.2 We are not responsible for any financial loss suffered by you, including loss of earnings or expenses incurred by you.

6.3 We will not accept responsibility for resold products that are deemed inferior by the end-user, when the product has been printed within standard ink densities, reasonably tolerated within the print industry.

 

7. ACCOUNTS

7.1 Payment Terms 
Orders must be prepaid at the time of ordering, unless we have expressly agreed an account with you. Payment shall be made in full, compliant with the terms of the agreed account. We reserve the right to review and/or remove accounts at any time.  Credit accounts are to be settled within 30 days following the end of month invoiced.

7.2 Interest 
We reserve the right to charge 8% interest on all accounts that exceed our credit terms.

7.3 Legal Fees 
All legal and administrative fees, including Statutory Demand fees will be charged to your account, in the event of administering overdue accounts and/or the issuing of legal proceedings in the collection of overdue accounts.

7.4 VAT 
UK VAT at the Standard Rate will be added to the price of a job where UK VAT is applicable. It may be the case that a job, for example, a leaflet, becomes VAT-able after the artwork has been supplied, for example, if it is a form. To comply with current legislation, we MUST add VAT in these cases after the order has been placed. You are liable for payment of VAT before the order can be dispatched. Comprehensive details on VAT regulations can be found on the H.M. Revenue and Customs website. We will not accept responsibility for missed ship dates due to non-payment of VAT.

 

8. CANCELLATIONS AND REFUNDS

8.1 To cancel an order, you must email sales@abacusprinthouse.com requesting a cancellation before the job has been printed. Cancellation is subject to the following:

8.1.1 If the job has been printed you will be charged in full.

8.1.2 If the job has been approved and subsequently cancelled, it may have been plated. You will be charged for the cost of each set of plates made, at the rate of £25 per set.

8.1.3 A cancellation fee will be charged where the job is cancelled at the client's request, this fee will be £20 for GBP accounts and €20 for Euro accounts, and covers the administrative costs in cancelling the job and refunding the payment.

8.2 We reserve the right to reprint OR grant a refund OR grant a future credit to rectify defective work as we so choose.

8.3 We reserve the right to provide a remedy for any defective work provided by us either by reprinting or refinishing or in such a way as we deem appropriate and shall not be liable to refund. If you unilaterally choose to have work re-done by a third party without specific agreement by us, you automatically revoked your right to any remedy from us. We will not be held liable for such rework and the debt to us will remain valid.